Business Process Outsourcing (BPO) – Contact Centers (customer care; customer service; tech support; customer acquisition & activation; loyalty; sales support; etc.). No accounts receivable management / collections. While we will leverage technology to business advantage, we are not looking to operate primarily as a software developer. We are open to explore adjacent spaces that could be of interest to the broader Connexus Resource Group federation such as language translation & interpretation service providers, marketing services, and/or data analytics.
Diversified, to include: retail, e-commerce, hospitality/travel, financial services, healthcare, consumer electronics, consumer packaged goods, energy, utilities, etc.
Generally, we seek appropriate diversification of a customer base, but we also consider customer quality (e.g., marquee names), customer retention rates, etc.
Annual Revenue Ranges
Platforms: Revenues >$10M / EBITDA: >$3M.
Add-ons: no minimum revenue requirement / EBITDA requirements
We are interested in what we characterize as specialty companies who are differentiated from the commodity segment service providers as evidenced by: providing higher touch, higher value-add and/or higher complexity services; higher levels of proactiveness and responsiveness when engaging with customers; and/or demonstrated depth of relationship, “stickiness,”etc.
We are looking for partners who have a vision to build something special, to be part of building a compelling enterprise that has a long-term horizon—not a rapid buy and flip, but something of sustainable value. Typical seller profiles are owners, founders, or management seeking to take their business to the next level with a solid capital partner and experienced executive leadership; ideally, the operating management team / executive leadership would want to stay on (for some period of time).
Typically, a domestic U.S. base of operations; a complementary near-shore presence could also be attractive.