How will your company capture the lucrative new opportunities being created?

The industry is evolving, moving well beyond mere labor cost arbitrage: clients today want to work with strategic partners who are innovative, flexible, and responsive.  As the industry bifurcates into commodity and specialty segments, there are new opportunities for service providers who are proactive and collaborative. This specialty segment is highly attractive, growing faster, and it benefits from structural barriers.

We believe that many competitors have not yet seen the opportunity in this nascent specialty niche, and that large, legacy players are not positioned to effectively compete in this segment. Paul Bedell has partnered with AEA Investors to build an industry-leading player in the specialty contact center outsourcing space.  We formed an acquisition vehicle, Connexus Resource Group, and have successfully invested in the first of many attractive companies who are partnering with us to seize upon these opportunities.  Together, we will build a $30M-$50M EBITDA multi-platform company, with a culture that values entrepreneurial spirit, collaboration, and customer centricity.

Our Model

Connexus Resource Group wants to invest in and partner with the leading players in North America who are defining this evolving industry of specialty contact centers. Our model is to create a centrally aligned, regionally led, and locally incentivized group. We’re seeking to invest in leaders and provide them with access to capital, resources, best practices, and talent, that will help them to grow their business.

We believe that our strategy ultimately creates formidable competitors that have more resources, capabilities, and diversity to win new business, and who can capture customers and market share faster by serving customers better.

Working Together

Relationships matter.

We believe in a relationship-driven approach to investing through partnering with exceptional management teams of middle market companies to help them build and improve their businesses.

We connect our member companies with the resources that can help them achieve their full potential.

When you join our family of companies, you benefit from:

Partnering with Connexus Resource Group provides valuable benefits. We think there is significant value to scale in this industry, both financially and operationally. As such, we believe that all of our platforms will greatly benefit from being a part of a $30M+ EBITDA specialty call center platform.

Partnering With Connexus Resource Group

What we look for:

  • Companies with a strong position relative to their competitors
  • Companies within a stable, growing industry
  • Companies seeking a transformation – where significant operational change and/or expansion can accelerate growth and profitability
  • Family businesses or corporate carve-outs where a new direction, coupled with good corporate leadership and cultural change, can drive shareholder value creation
  • Strong free cash flow businesses offering immediate potential to create equity value regardless of the market environment
  • A value-added plan developed in partnership with management to help achieve a company’s full potential
  • A management team that we recognize as having the capability and drive to implement the value-added plan

Meet One Of Our Partner Companies

Acquisition Target Criteria

Ideal candidates for the Connexus Resource Group family will possess the following attributes:

When You Choose To Partner With Us You Can Expect

We strive to be true thought partners, assembling resources based around how management wants to build their business, while maintaining and promoting their company’s unique culture

Management typically invests significantly and we provide meaningful equity opportunities to reward teams for continuing outperformance. This economically aligns all of our interests as we seek to build a more valuable company.

Many of our management partners make more money off the “second bite of the apple” than the first, and many choose to invest with AEA post-exit.

We enter into investments without unilateral, preconceived requirements. We prefer instead to collaborate with management on plans to support their growth objectives. We will make our returns through growth, not financial arbitrage.

The current management teams typically remain in place and have the opportunity to grow into bigger roles as the organization scales.

We often find that management is energized by the prospect of using the bigger balance sheet behind them, and working together collaboratively, they begin to think more broadly and expansively about growth.

  • There are numerous opportunities to leverage competitive advantage from within the family of companies and to share best practices to enhance success
  • Higher growth companies often enjoy a competitive advantage when it comes to attracting talent
  • We capitalize our companies conservatively. This approach helps to mitigate cyclical impacts and allows for more free cash flow generation and opportunities to invest in areas that will accelerate management’s long-term goals

We know that great management teams perform best when empowered by the resources they need to accomplish their goals and aspirations. We rely on management to identify how best to utilize our resources and experience, and we tailor our approach to the specific needs of each company using management’s input.

Each company and strategy require different resources, but at management’s request we have been able to provide:

  • Strategic planning, growth studies, and market / competitive analyses
  • M&A sourcing, execution, and integration
  • Introductions to executives / experts and support in structuring value-added Boards
  • Access to global resources that smaller companies might otherwise be unable to access

Exploring Opportunities to Work Together

Our approach is flexible and responsive to the needs of founders and management, and we will move at a pace with which you are comfortable. Some companies are at the early stages of evaluating how best to achieve their strategic objectives, while others have a clearly defined path forward and target timelines. We can accommodate either scenario. We welcome the opportunity to engage with prospective partners and to learn more about your aspirations and goals, and to explore how best to collaborate to mutual advantage.

Typical Process Milestones

Meet the Team