We are CX

We connect brands with their customers and customers to the solutions they need by delivering compelling service experiences.

The right customer experience
management partner for your business

Connexus is a business process outsourcing (BPO) provider focused on delivering customized and high-touch customer experience management (CXM) and sales solutions.

We united three customer experience management and business process outsourcing (BPO) providers who shared a passion for facilitating connections by delivering world-class omnichannel CXM services. Together, we formed Connexus, a company that embraces innovation, collaboration, and transparency to deliver insights and results that matter.

Our highly satisfied clients choose to partner with Connexus because we listen, collaborate, and innovate to develop customized approaches that meet their needs.

  • First-time outsourcers value our collaborative approach and the benefit of our experience shared as we combine people, processes and technology to deliver successful programs.
  • Established companies who emphasize customer satisfaction appreciate our flexibility and entrepreneurial approach to high-touch, complex programs.
  • High-growth companies value our proven ability to scale.

How we deliver amazing experiences

  • We listen first. Then we design a custom program to meet your needs.

  • We excel at hiring, training and retaining the right people for your program.

  • We share best practices based on decades of experience and CX best practices starting on Day One.

  • We develop flexible solutions, customized for your situation.

  • We provide timely business insights and recommendations with transparency to help our partners make informed decisions.


We’re partners to market leaders in multiple industries

Healthcare & Wellness

Retail &

Technology-Enabled Companies

Business & Financial Services


Public Sector & Government

The talent and capabilities you need to deliver world-class CX

Million Omnichannel Interactions

Omnichannel customer experience management services

Customer Support

We deliver inbound, outbound and omnichannel services throughout the customer lifecycle, as well as member and patient CX across the care continuum. We embrace technology as an enabler so our people can deliver efficient and effective service.

Key Services:

  • Marketing / promotional / coupon audits
  • Consultation bookings
  • Social media monitoring
  • Review management
  • Tech support / helpdesk
  • Service support
  • Call escalation
  • Loyalty programs and subscription
  • Account info (balances)
  • Saves & retention
  • Resolution and callbacks
  • CSAT and NPS programs
  • Service recovery

Sales Services

Our inbound and outbound sales services grow revenue and deepen customer relationships. We support sales operations from pre-purchase through upselling and cross-selling, while delivering insights on Voice of Customer, context and channel analysis.

Key Services:

  • Voice of Customer
  • Context analysis
  • Channel optimization
  • Pre-purchase product support
  • Product inventory sourcing
  • Upselling
  • Remarketing
  • Store-brand card programs
  • Customer callbacks
  • Inventory, shipping, etc.

Orders and Transactions

We immerse ourselves in your businesses so we can truly act as an extension of your team in everything we do. We build custom training and development programs that allow us to support CX issues, such as shipping, billing, warranties, returns, and refunds, even as our clients’ products and services grow or change.

Key Services:

  • Data validation and entry
  • Order change and cancellation
  • Bulk/Gift order entry
  • Shipping support
    (home delivery vs. in-store)
  • Call routing for retail locations
  • Product activation
  • Registration, warranties
  • Return/refund/rebate
  • Exceptions and recalls
  • Billing and delivery queries
  • Fraud research and resolution

Technical Support

Our strength in technology and deep integration experience position us to deliver multi-tiered support to your internal users and end customers. Our cloud-based infrastructure and flexible delivery model improves resiliency, security and compliance.

Key Services:

  • Desktop / Laptop / Tablet
  • Mobile & App
  • Password management
  • PCI DSS Level 1
  • SOC2 Type 2
  • NIST standards framework
  • Cloud-based solutions
  • Virtual, on-premise and hybrid options
  • Onshore, Nearshore, Offshore & Gig solutions
  • BCDR
  • Fraud and alert monitoring
  • Carrier ticket management resolution and callback

Value-added BPO

We go beyond traditional CXM with value-added BPO services that accelerate revenue growth, deepen customer relationships and control costs. We provide project management, provisioning and implementation for UCaaS and SD WAN, and manage complex processes like MACD, among other services.

Key Services:

  • Project management, provisioning and implementation services for UCaaS, SD WAN, Managed Firewall, Endpoints, etc.
  • Direct and channel order support
  • Customer satisfaction and experience management throughout setup
  • Multi-tier support
  • MACD
  • Application support
  • End-user helpdesk
  • Expertise and flexibility across UC, CRM, BI and other crucial systems
  • Proprietary platform to drive agent productivity
  • Consulting and professional services

What our customers say

Read first-hand why top businesses around the world are choosing Connexus

“Our previous contact center team almost effectively put us out of business. Now we are seeing an increase in existing and repeat business, with people who are super engaged and really work with us.”

Dawn Trenson
VP of E-Commerce in North America, FILA

Careers at Connexus

We want Connexus to be a place where people feel valued and deliver their best work. That means we invest to find, train and develop CX experts who want to grow their careers with us. 

Contact Us!