The right CXM partner for healthcare and wellness
Supporting members and patients across the care continuum
Member and patient CX in healthcare is changing faster than ever before. Opportunities have emerged in areas like telemedicine and artificial intelligence (AI) to transform how care is delivered. Patients and health plan members are also more actively managing their health through omnichannel interactions with providers and payers. When interactions are spread across web portals, apps, SMS or live calls with agents, member and patient experience gets more complicated.
We are a trusted partner to many leading health and wellness players, servicing a range of programs from member and patient enrollment, to engagement support and interaction management. In every instance, we bring compliance, transparency and data security to the programs we support, delivered by associates who are passionate about your brand and act as a trusted member of your team.
See how we partner with payers and providers.
Engagement and Support
Rapid migration to support member care
After a health solutions company was acquired by a large US insurance group, they needed to scale CX operations to service a drastic spike in new members joining their health rewards program. The client needed a partner who could successfully recruit a team and quickly ramp up for a complex program that, among other features, awards points based on monthly purchases of food and OTC items to support healthier lifestyles.